Individual behaviour is considerably influenced and determined by the group norms. Creation of atmosphere to establish cordial group feelings in the organisation is the most important part in the motivation of workers. This gave rise to the modern emphasis on human relations in industry. Human relations can be defined as the relation among individual in an organisation and the group behaviour which emerges from these relations. It is concerned with leadership, supervision and communication system adopted in an organisation as well as employee’s participation in management.
Research on human relations in an organisation behaviour demonstrates that the relations have direct bearing on the workers efficiency. Once the management understands how do the employees respond to managerial action it can employ that force for constructive purpose. Although manager cannot manipulate social behaviour in any way he pleases, he can, however, attempt to design work structure.
Human Relations
Leadership Supervision Communication
Human relation plays an important role in communication. Whenever a worker intends to convey a particular aspect of a subject upward, he first thinks about the status of the person to whom he is communicating. Several times, the fear in the mind of subordinate keeps him silent. By doing so he thinks that his boss will understand the things automatically.
Some executives in an organisation are by nature calm and quiet. They are supposed to listen to their subordinates with full patience. Experienced executive tires to understand the feelings of his subordinates. This factor is very important particularly in downward communication. For effective communication the following media are used.
· Meetings
· Announcements
· Bulletins
· Suggestions
· Company Publications
· Grievance handling methods
