• Each negotiating situation is different and influenced by each party’s skill, attitudes and style.
  • Negotiating need not be characterized by bad feelings or angry behavior.
  • Negotiating with confidence increases the chance that the outcomes will be positive for both parties.
  • Keep in mind that the attitude that you take in negotiation (i.e. hostile, cooperative) will set the tone for the interaction. If you are confrontational, you will have a fight on your hands.
  • The best perspective in negotiation is to try to find a solution where neither party loses, what is referred to as a win-win situation.
  • It is important to state not only what you need but why you need it.
  • Don’t argue, prepare options beforehand.
  • Never be the first person to name a figure.
  • There are good times to negotiate and bad times.
  • Be prepared to negotiate; often simply asking for something extra can get you a better deal.
  • Don’t get emotionally involved; keep calm, patient and friendly.
  • Stating that the final decision doesn’t rest with you gives scope for renegotiating in future.