The following are the procedures for the smooth working of the Maintenance Department.
- The client should submit the complaint to the Maintenance Department, either on telephone or personally.
- The client should obtain the serial number for the complaint.
- The Maintenance Engineer should depute his staff for sorting out the complaint.
- The Maintenance Staff should visit the place, with required tools and materials as per the nature of the work involved in the complaint.
- If the complaint is serious or complicated, the Maintenance Engineer should personally visit the place and after inspection, instruct his staff regarding the necessary repairs.
- After sorting out the complaint, the Maintenance Staff member should take the signature from client or his representative for completion of the work.
- The client will sign the printed N.O.C. (non-objection certificate) form, if satisfied with the work.
